Dentsu has become the leading Salesforce global agency partner, bringing brands closer to their customers and delivering value through expertise that spans data and identity, cross-cloud integration, and digital experience.

With more than 3,000 Salesforce-trained staff possessing more than 2,500 certifications across the globe, we bring our network of agencies together to help brands leverage the suite of Salesforce platforms to create more impactful and relevant customer experiences across the customer journey.

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Salesforce-trained staff globally

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Salesforce certifications

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Implementations

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Salesforce Partner of the Year

Unlock the full potential of Salesforce

You need a global partner that you can trust in any situation, which is why dentsu has built itself to deliver end-to-end capabilities across every Salesforce cloud. See how we have worked as an extension of some of the world’s biggest brands to constantly deliver cohesive and results-oriented solutions and how we can do the same for you.

Our capabilities

Marketing Cloud

Provide your customers with impactful and relevant marketing messages at every moment with one of the largest and most accomplished Marketing Cloud partners in the country.

Commerce Cloud

Build user-centric commerce sites and end-to-end commerce strategies that provide personalized shopping experiences for your customers courtesy of the largest Commerce Cloud partner in the world.

Service Cloud

Develop, implement, and train your team members to better service your customers, resolving issues faster and proactively growing brand loyalty.

Sales Cloud

Find and retain more customers, close deals faster, and stay on top of the sales process with Sales Cloud.

Experience Cloud

Seamlessly extend Salesforce to employees, customers, and businesses with an expertly designed portal that utilizes the power of data from Salesforce.

Interaction Studio

Provide your customers with advanced, real-time personalization that increases customer retention, offer acceptance, and cross-selling.

Salesforce CDP

Use your known customer data to predict the unknown in order to foster engagement earlier in the buyer consideration lifecycle.

Our Thinking 

The New Consumer-Centric DTC Model

Dentsu and Salesforce collaborated to cover common obstacles consumer goods brands face when transitioning to DTC, show how to develop a consumer-centric DTC maturity model to shift from a transactional value approach to relational value.

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The Forrester Wave™: Salesforce Consulting Partners, Q2 2021

In Forrester’s latest evaluation of the top Salesforce Consulting Partners, dentsu is the only company included in the report that is designated by Salesforce as an agency partner.

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Using Salesforce Marketing Cloud to Drive Digital Transformation

In an industry that changes at lightning speed, marketers can’t afford to just keep up, they need to stay ahead of the evolution. Salesforce Marketing Cloud has revolutionized the way consumers interact with brands by providing a 360-degree view of their engagement so you can present the right message at the right time, wherever they are. Read this ebook to gain a deeper understanding of Salesforce Marketing Cloud’s capabilities and how it can help drive your digital transformation.

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The Brand Guide to Optimizing Your Salesforce Stack

Making its mark as a CRM platform, the Salesforce ecosystem now encompasses the entirety of the customer experience, leveraging a suite of cloud-based platforms to drive awareness, engagement, conversion and loyalty. This ebook will help you understand how to optimize the Salesforce stack in order to maximize your marketing’s effect.

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Meet Our Global Salesforce Partner Leadership Team

Michel Mayor
Global Salesforce Practice Lead
Jeff Eden
Chief Growth Officer, Salesforce
Tony Toubia
VP, Global Salesforce Solutions
Lauren Olson
Director of Marketing and Communications